A flexible part-time customer service role involving calls with warm leads, scheduling advice appointments at customers’ homes and working in a small, informal team. The role can be combined with study or other commitments.
This role may suit a student because the hours are flexible, approximately 10–12 per week, and can be arranged around study, evenings, Saturdays or weekday daytime work. The required MBO 4 level, fluent Dutch and telephone-focused customer contact should be considered.
- Employer
- ASA Talent
- Location
- Enschede, Enschede, Overijssel
- Pay
- €15-€18/hour
- Hours
- Not listed
- Language
- English-friendly
- Posted
- 15 Sept 2026
- Open until
- Not listed
What you will do
ASA Talent is offering a part-time customer service role in a small, informal team in the field of plastic window frames, doors and dormer windows.
- Hours: Part-time, 10–12 hours per week.
- Location: On site at the office, later partly hybrid. The city is not provided.
- Hourly pay: €15–€18 per hour.
You will call warm leads who requested a quote through the website, ask questions to understand their needs, schedule appointments for an advice meeting at the customer’s home and keep the schedule up to date. You will work largely independently, with regular meetings and coaching where needed. Your hours are arranged in consultation, often at the start of the evening or on Saturday, and weekday daytime work is also possible.
Your tasks include:
- Calling warm leads who requested a quote and clearly mapping their wishes.
- Scheduling appointments at customers’ homes and keeping the tradespeople’s agenda well filled.
- Recording calls, appointments and customer details in the system, and working with email and Microsoft Office.
- Speaking to customers in a friendly way, answering questions and addressing doubts, even if someone initially says ‘no’.
- Calling customers after the installation of window frames or doors to ask about their experience and, where appropriate, request a review.
What we offer
This is a job in which you can learn a lot and take responsibility while keeping room for study and private life. You will work in a small, informal team where your input matters.
- Hourly pay of €15–€18, depending on experience.
- Approximately 10–12 hours per week, with flexible scheduling.
- Part-time employment with the prospect of a permanent contract.
- Holiday allowance and days off in accordance with the collective labour agreement and legislation.
- Friendly working atmosphere, coaching and partly hybrid work later on.
- Choice of weekly or four-weekly payment.
What we ask of you
You are a sociable, confident caller who brings structure to each working day and makes customers feel genuinely heard. You also have:
- An MBO 4 diploma or demonstrable equivalent level; this is required.
- Availability for 10–12 hours, on weekdays, evenings and/or Saturday mornings.
- Fluent spoken Dutch and clear telephone communication.
- A sociable, customer-focused and proactive attitude, with no fear of making calls.
- Confidence with Microsoft Office; CRM experience is an advantage.
- Customer service experience is an advantage.
About the company
The company has been a partner in plastic window frames, doors, sliding doors, facade cladding and dormer windows for more than 17 years, with attention to living comfort and lower maintenance and energy costs. You will work on site, with partly hybrid work possible later, and have responsibility and room to develop your role further. The source says to apply directly, but no application URL is provided.
Good to know before applying
This role may suit a student because the hours are flexible, approximately 10–12 per week, and can be arranged around study, evenings, Saturdays or weekday daytime work. The required MBO 4 level, fluent Dutch and telephone-focused customer contact should be considered.