Part-time customer service representative

What you will do

Part-time customer service representative job

• Working hours: Part-time, 10-12 hours per week
• Location: Office-based, later partly hybrid
• Hourly wage: 15 - 18 per hour

Are you looking for a part-time job where you make a lot of calls, have a say in your own schedule, and directly contribute to keeping the installers' schedule full?

As a customer service representative, you work in a small, informal team in the world of plastic window frames, doors, and dormer windows. You call lukewarm leads who have requested a quote themselves through the website. You ask the right follow-up questions, schedule appointments for a consultation at the customer's home, and keep the schedule up to date. You work largely independently, but you are not on your own: there are regular meetings and you receive coaching where necessary. You schedule your hours in consultation, often in the early evening or on Saturdays, so that it combines well with your studies or other activities. Of course, daytime hours on weekdays are also possible!

What you will do:

• Calling lukewarm leads who have requested a quote and clearly mapping out their wishes.
• Scheduling appointments at customers' homes and ensuring that the tradespeople's schedule is well filled.
• Recording conversations, appointments, and customer details in the system, and working with email and Microsoft Office.
• Speaking to customers in a friendly manner, answering questions, and allaying doubts, even if someone initially says 'no'.
• After window frames or doors have been installed, calling customers about their experience and asking for a review where appropriate.

What we offer you

You get a part-time job where you learn a lot, take on responsibility, and still have enough room for your studies and private life. You work in a small, informal team where your input really matters.

• Hourly wage between €15 and €18, depending on experience
• Approximately 10-12 hours per week, with flexible scheduling
• Part-time employment with the prospect of a permanent contract
• Holiday pay and days off in accordance with the collective labour agreement and legislation
• Relaxed working atmosphere, coaching, and partly hybrid working later on
• Choice of weekly payment or payment every four weeks

What we ask of you

You are a sociable, confident caller who brings structure to every workday and makes customers feel genuinely heard. In addition, you have:

• MBO 4 diploma or demonstrable equivalent level required
• Available 10-12 hours, on weekdays, evenings and/or Saturdays (morning)
• Fluent Dutch and clear telephone communication
• Sociable, customer-focused, no fear of making calls, proactive attitude
• Comfortable with Microsoft Office; CRM experience is an advantage
• Customer service experience is an advantage

About the company

This company has been a partner in plastic window frames, doors, sliding doors, façade cladding and dormer windows for more than 17 years, with a focus on living comfort and lower maintenance and energy costs. You will join a friendly company where you work on-site and can work hybrid later. You will receive a lot of responsibility and room to further develop your role. Are you excited? Apply now!